Shipping policy
At BY Marwa Tarek, we do our best to ensure your order reaches you quickly and safely 🤍
1. Delivery Areas
We deliver across all governorates in Egypt through trusted courier partners.
Shipping fees vary depending on your location and are calculated at checkout.
2. Delivery Time
- Cairo & Giza: 2–4 business days
- Other governorates: 3–7 business days
During sales, holidays, and peak seasons, delivery may take slightly longer.
3. Order Processing
Orders are processed once payment or order confirmation is received.
You will receive a confirmation message once your order has been shipped.
4. Delivery Attempts
Our courier will contact you before delivery.
If you are unavailable at the time of delivery, a second delivery attempt will be made the following day.
After two unsuccessful delivery attempts, the order may be returned to us.
5. Shipping Fees
Shipping fees are non-refundable, except in cases where the issue is caused by an error on our side or a defective item.
Any additional delivery charges resulting from an incorrect or incomplete address or contact information will be the customer’s responsibility.
6. Tracking & Support
Once your order has been shipped, you can contact our team via Instagram DM or WhatsApp for tracking updates or any delivery inquiries.
Our customer care team is always happy to assist you 💌